FAQ

Have a question or want to know more about how to buy wine through Thelivingvine.ca, well below you will find some FAQ’s and if it's not there connect with us at info@thelivingvine.ca. We will do our best to get back to you ASAP.

What currency are my charges?

Canadian Dollar

How do I order?

You can order through our website or by emailing or calling us direct.

Ordering through The Living Vine
- Check out our wine selection and add them to the shopping cart.
- When you’re getting thirsty and you’re done adding items to your cart, double check what you got and then go to checkout. When you checkout, we will ask for delivery and billing information.
- Triple check your order and then submit. You will be able to check it out once more then it’s done. You will receive a note on your order with all the details of what you just ordered including what you purchased, cost breakdown, payment and delivery info.`

Your first order creates your account with us or you may have one created beforehand without ordering. Either way, you are now a part of The Living Vines’s family. You can log into your account any time to check out status and what you’ve ordered. We will also keep an eye on what you’ve ordered and from time to time send you reminders if you want to reorder or for anything we have that's new. When you decide to come back, it’s easy peasy. You will be logged in and can shop around for more tasty stuff.

Who can order?

Unfortunately, you have to be 19 years of age and older as this isn’t Europe yet. You also need to have two pieces of ID in order to receive your order in person. You also can’t sell or give to anyone who appears to be wobbly or a little loaded or in the words of the government “intoxicated”. It’s not cool and can really get you into trouble with the “MAN” (our gov’t) and there are some penalties under the Liquor Licence Act for ignoring them.

Be cool with how you handle your alcohol consumption.

The Living Vine always encourages good times when drinking but never get behind any wheel, bicycle handlebars, or on someone's back for a piggy back ride, just be cool about how you manage what you drink, got it?

What about a refund?

All unopened wines can be returned within 30 days of purchase for a full refund according to the LCBO guidelines. Faulty wines that have been opened can be returned for exchange within 4 months of purchase.

Accepted payment methods

The Living Vine accepts online mobile payments using Payfirma, so that means you have more ways to pay online e.g. VISA, Mastercard, American Express, Apple Pay, Google Pay and others. For online orders we do not accept cheques or cash that's kind of old school and we are part of the new online economy.

Due to the laws that govern our beautiful province of Ontario, the liquor regulations require payment be in full before your goodies get delivered to you.

Delivery methods

The Living Vine Inc. ships by private delivery trucks or in some cases by Canada Post, Fedex or any bonded approved LCBO delivery agent.

Other than private or special custom order wines, all The Living Vine products are shipped anywhere in Ontario within 7-10 business days. Sometimes product might be from different areas, so you may get them separately when ordering multiple items.

More notes on delivery:
- So because our Government really cares, it is a must that The Living Vine customers receiving wine orders be 19 years of age or older and not drunk. Our delivery folks are good people and they may ask for your ID (please have at least two pieces of gov’t issued ID with your age on it) and you gotta sign for your stuff.

So we missed you during delivery

So, if you aren’t around to receive your order, you will get a notice to pick it up at the nearest depot or whatever your notice says on it. Remember, if you forget about it and don’t claim it, it will come back to us and you will get charged again for delivery.

If your shipment is by private courier, we will contact you for delivery time and coordinates. If you aren’t around, a note will be left on how to get it rearranged. You will be charged if we have to come back, it’s only fair. However, if it’s a good enough excuse we may just bring it and then you owe us a drink.

Keeping track of your order

Once your order is placed and confirmed, you can track your status by logging into The Living Vine You can see where your order is at by either seeing online that it is in limbo, sent for processing or you’re good and it’s on its way. We are all over our The Living Vine orders, so you won’t be left hanging, we promise.

If for some reason things go sideways, send us an email thelivingvine.ca.

Coming back for more

When you create your account through The Living Vine you are always welcome back to come and hang with us, just login in with your email and password and join us. We have all your details and history on file nice and secure for no one else to see but you.

Too many passwords in my life

So, you might have forgotten a few things, well to get your account login dets, click here.

As usual, you will need to give us your email address and if you are the real deal and a part of the TLV family your details will be sent back to the email address you used and is on file.

Who can buy?

You gotta be of legal drinking age as outlined by the government of Ontario to buy and receive any type of alcoholic product and other restrictions may apply.

Cancelling what you ordered

Hey, sometimes it happens and that’s cool. We get it. If for some reason you aren’t that thirsty anymore or changed your mind just email us at orders@thelivingvine.ca

Please note the only challenge with cancelling is once it’s in the system and processed, it’s off to you as quickly as we can get it to you. Once it’s in, we can’t cancel however we can always figure something out as we do accept returns. Should you want to return the product and it’s not opened then feel free to ship it back to us at your cost. Just email orders@thelivingvine.ca and we can sort you out.

Damaged goods

Damaged items are as about as rare as seeing dinosaurs in real life, but sometimes stuff happens, and bottles may arrive broken. The Living Vine understands this, and we will replace or refund your order as quickly as possible. If your order arrives damaged, you can either:
- Not accept the delivery. The package will be returned to vini.co wine agent affiliate. Please notify us of the damaged items and we will replace or refund your order.
- Take the delivery. If you take the delivery, you can start drinking the ones that aren’t damaged and we will send out a fresh bottle or refund the broken one. Just let us know ASAP.

How secure is Thelivingvine.ca?

Your security and ultimate confidence in Thelivingvine.ca is our number one priority. Therefore, we take amazing care to protect the privacy of your details and billing info. Your details are tight with The Living Vine.

Thelivingvine.ca runs off the VINI SAAS based software tool and stays current and on top of security according to all major best practices in the mobile industry and security technology to ensure the protected confidentiality of transactions across the online world. All confidential and sensitive info is transferred and stored in encrypted form of the highest level.

As always, you should always make sure your passwords are impossible to crack and use the most current and up to date software on your mobile device or web browser with at least 128-bit encryption while shopping on our website.

Please contact your mobile provider or go through your phone and do updates. Not sure where to get your browser updates? Go here:

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Sometimes there’s errors

We aren’t perfect so if you notice any typos, wrong info, or any errors at all, we would appreciate your help. Let us know with a quick email to info@thelivingvine.ca

need help?

Contact Us

General inquiries: orders@thelivingvine.ca

Accounting/Invoicing: liene@thelivingvine.ca

Main Line: 647-349-8101

Snail mail address or feel free to pop-in and in some cases where to pick up your orders:

B 3-770 Browns Line, Etobicoke, ON M8W 3W2


Thank you for supporting The Living Vine.